Outage in Cybersource
Clearing and Settlement Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a settlement and batching disruption affecting Visa Platform Connect (VPC) from April 2-8, 2026, lasting approximately 50 hours. Customers experienced funding settlement issues during this period, with some acquirers needing to perform manual changes to handle incorrect date and time information in settlement files. The issue was identified, mitigated on April 8th, and fully resolved with normal settlement processing restored.
Cybersource is aware of an issue that is currently affecting settlement/batching for Visa Platform Connect (VPC).
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may experience funding settlement issues.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24942903
Components affected
Cybersource Visa Platform Connect (VPC) GatewaysTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/10/2026 08:30AM
The issue affecting settlement/batching for VPC has now resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 2 April 2026
Reported End Time: 8 April 2026
Impact: Customers may have experienced settlement issues.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24942903
MONITORING
22 days ago - at 04/08/2026 07:11AM
The issue affecting settlement/batching for VPC is mitigated. We are monitoring closely to ensure the issue is resolved.
Acquirers can cease performing the additional manual changes, as upcoming files will contain the correct date and time.
Impact: The issue impacting settlement funding has been mitigated.
Reported Start Time: TBC
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24942903
IDENTIFIED
22 days ago - at 04/08/2026 06:44AM
We have identified the issue affecting settlement/batching for VPC and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Customers may experience funding settlement issues.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24942903
INVESTIGATING
22 days ago - at 04/08/2026 06:28AM
Cybersource is aware of an issue that is currently affecting settlement/batching for Visa Platform Connect (VPC).
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may experience funding settlement issues.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24942903
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