Acceptance Devices Service Disruption

We have identified the issue affecting Acceptance Device services. and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices.

Reported Start Time: 1 April 2026

Next Update: As status changes or additional information is provided.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-37302

We continue to investigate the issue that is currently affecting Acceptance Devices services. New or recently factory-reset Miura terminals are currently unable to successfully decrypt key injection requests. As a result, all transactions on impacted devices fail with ERROR_TERMINAL_ERROR.

This issue affects terminals that had not processed transactions before 01 Apr 2026 or that were factory reset on or after 01 Apr 2026.

We appreciate your patience as we work to resolve the issue.

Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices.

Reported Start Time:1 April 2026

Next Update: As status changes or additional information is provided.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:TBD

Cybersource is aware of an issue that is currently affecting Acceptance Devices services. New or recently factory-reset Miura terminals are currently unable to successfully decrypt key injection requests. As a result, all transactions on impacted devices fail with ERROR_TERMINAL_ERROR.

This issue affects terminals that had not processed transactions before 01 Apr 2026 or that were factory reset on or after 01 Apr 2026.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices.

Reported Start Time:1 April 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:TBD