Outage in Cybersource
Payment Services Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a payment services disruption affecting Visa Platform Connect (VPC) from 08:10 GMT to 16:36 GMT on April 17, 2026, lasting approximately 8.5 hours. Users experienced issues with payment processing services, including latency and processing errors that resulted in increased payment declines. The issue was initially attributed to VPC but was later determined to be caused by issuers mishandling new data elements, and the service was fully restored with continued monitoring.
Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC). We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with payment processing services via VPC.
Reported Start Time: 08:10 GMT on 17 April 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25100902
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 04/18/2026 05:49PM
The issue affecting VPC Service is fully resolved.
Reported Start Time: 08:10 GMT on 17 April 2026
Reported End Time: 16:36 GMT on 17 April 2026
Impact: Customers are now able to use VPC as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:NC25100902
MONITORING
12 days ago - at 04/17/2026 08:52PM
Cybersource was aware of a service disruption that may have prevented certain transactions from being processed.
After further investigation, this issue is not related to Visa Platform Connect (VPC). During this issue timeframe, merchants may have seen an increase in declines as issuers may have mishandled some new data elements.
No issues have been identified within Cybersource to attribute to this issue.
Impact: Some merchants may have observed latency or payment processing errors, which resulted in increased declines. This issue has been mitigated.
Reported Start Time: 08:10 GMT on 17 April 2026
Reported End Time: 16:36 GMT on 17 April 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25100902
MONITORING
12 days ago - at 04/17/2026 07:07PM
The issue affecting VPC is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use VPC as normal.
Reported Start Time: 08:10 GMT on 17 April 2026
Reported End Time: 16:36 GMT on 17 April 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25100902
INVESTIGATING
12 days ago - at 04/17/2026 06:48PM
Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC). We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with payment processing services via VPC.
Reported Start Time: 08:10 GMT on 17 April 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25100902
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