Outage in Cybersource
Business Center Notification - Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a service disruption affecting Business Center Notifications, causing merchants to receive delayed One-Time Password (OTP) and CyberSource Identification Code notifications from previously initiated actions. The issue lasted approximately 48.5 hours and impacted the Access/Login functionality of the Business Center. The problem has been fully resolved, with customers now able to receive OTPs normally, and Cybersource is conducting an internal review to prevent future occurrences.
Cybersource is aware of an issue which affected the Business Center Notifications. We have identified recent notifications as delayed messages from previously initiated actions that were processed later than expected.
We are monitoring closely to ensure the issue is resolved.
Impact: Some merchants may receive delayed One‑Time Password (OTP) / CyberSource Identification Code notifications related to earlier actions.
Reported Start Time: 20 April 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25157392
Components affected
Cybersource Access/Login - Business CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/24/2026 01:01AM
The issue affecting the Business Center Notifications has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 30 March 2026
Reported End Time: 22 April 2026
Impact: Customers are now able to receive OTPs as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25157392
MONITORING
8 days ago - at 04/22/2026 12:31AM
Cybersource is aware of an issue which affected the Business Center Notifications. We have identified recent notifications as delayed messages from previously initiated actions that were processed later than expected.
We are monitoring closely to ensure the issue is resolved.
Impact: Some merchants may receive delayed One‑Time Password (OTP) / CyberSource Identification Code notifications related to earlier actions.
Reported Start Time: 20 April 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25157392
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