Outage in Cybersource
Rede and Cielo Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a service disruption affecting the Rede and Cielo payment processors that prevented refund processing for 24.3 hours from April 22 to May 1, 2026. Merchants encountered payment processing error messages and delays when attempting to process refunds through the Cybersource Business Center. The issue was fully resolved on May 1, 2026, and Cybersource conducted an internal review to prevent future occurrences.
Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede processor refund failures.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds.
Reported Start Time: 22 April 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 05/01/2026 07:38PM
The issue affecting Rede and Cielo has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 22 April 2026
Reported End Time: 1 May 2026 at 18:15 GMT
Impact: Merchants may have encountered payment processing error messages and delays when attempting to process refunds. This issue has been resolved.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25352938
INVESTIGATING
19 days ago - at 04/30/2026 10:50PM
Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede and Cielo processor refund failures.
We continue investigating the cause and working urgently to resolve the issue.
Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds.
Reported Start Time: 22 April 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25352938
INVESTIGATING
19 days ago - at 04/30/2026 08:13PM
Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede processor refund failures.
We continue investigating the cause and working urgently to resolve the issue.
Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds.
Reported Start Time: 22 April 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
INVESTIGATING
19 days ago - at 04/30/2026 07:24PM
Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede processor refund failures.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds.
Reported Start Time: 22 April 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
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