Outage in Cybersource
Thunes Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Thunes services on Cybersource experienced a disruption affecting Alternative Payments and Payment Services, with merchants encountering errors related to payment status checks, refunds, and captures. The incident lasted approximately 1.1 hours, starting June 26, 2026 at 19:12 GMT and resolving by 20:15 GMT. Services were fully restored and Cybersource conducted an internal review to prevent future occurrences.
The issue affecting Thunes services is mitigated. We are monitoring closely to ensure the issue is resolved. Merchant will see errors: ics_ap_check_status, ics_ap_refund, ics_ap_capture
Impact: The issue has been mitigated and customers are now able to use Thunes services as normal.
Reported Start Time: 25 June 2026, 18:22 GMT
Reported Mitigated Time: 26 June 2026, 20:16 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26236325
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 06/26/2026 10:37PM
The issue affecting Thunes services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 26 June 2026, 19:12 GMT
Reported End Time: 26 June 2026, 2015 GMT
Impact: Customers are now able to use Thunes services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26236649
MONITORING
23 days ago - at 06/26/2026 09:32PM
The issue affecting Thunes services is mitigated. We are monitoring closely to ensure the issue is resolved. Merchant will see errors: ics_ap_check_status, ics_ap_refund, ics_ap_capture
Impact: The issue has been mitigated and customers are now able to use Thunes services as normal.
Reported Start Time: 25 June 2026, 18:22 GMT
Reported Mitigated Time: 26 June 2026, 20:16 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26236325
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