Outage in Cybersource
Payer Authentication Issue
Resolved MajorIncident Report
Summary AI Generated
On July 15, 2026, Cybersource's Payer Authentication Service experienced a major incident lasting approximately 1 hour and 43 minutes (07:09–08:52 GMT), during which users were unable to complete e-commerce authentication. The issue was identified and a mitigation was implemented by 09:29 GMT, with full resolution confirmed at 10:09 GMT. Cybersource is conducting an internal review to prevent future recurrence.
Cybersource is aware of an issue that is currently affecting Payer Authentication.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Start: July 15th, 2026 7:09 GMT
Next Update: The next update will be sent as soon as further information becomes available, or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26442306 / INC26442271
Components affected
Cybersource Payer Authentication ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/15/2026 10:09AM
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 15 July 2026, 07:09 GMT
Reported End Time: 15 July 2026, 08:52 GMT
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26442306 / INC26442271 / EPS-41752
MONITORING
4 days ago - at 07/15/2026 09:29AM
The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated, and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 15 July 2026, 07:09 GMT
Reported End Time: 15 July 2026, 08:52 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26442306 / INC26442271 / EPS-41752
IDENTIFIED
4 days ago - at 07/15/2026 08:55AM
We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Start: 15 July 2026, 07:09 GMT
Next Update: A status change
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26442306 / INC26442271 / EPS-41752
INVESTIGATING
4 days ago - at 07/15/2026 07:47AM
Cybersource is aware of an issue that is currently affecting Payer Authentication.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Start: July 15th, 2026 7:09 GMT
Next Update: The next update will be sent as soon as further information becomes available, or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26442306 / INC26442271
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