Outage in Cybersource
EBC CAS Login issue
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a login issue affecting the EBC CAS portal within its Sandbox/Testing Environment, preventing users from accessing the platform. The incident lasted approximately 53 minutes on July 14th, 2026, between 02:49 and 04:42 GMT. The issue was fully resolved, restoring normal portal access, with an internal review initiated to prevent recurrence.
Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may not be able to login to EBC CAS.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26424392
Components affected
Cybersource PortalsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/14/2026 04:58AM
The issue affecting portals in our Sandbox/Testing Environment has now been fully resolved.
Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: July 14th, 2026 02:49 GMT
Reported End Time: July 14th, 2026 04:42 GMT
Impact: Users are now able to use the portals in Sandbox/Testing Environment as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26424392
INVESTIGATING
5 days ago - at 07/14/2026 04:08AM
Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may not be able to login to EBC CAS.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26424392
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