Outage in Cybersource
EBC CAS Login issue
Resolved MinorIncident Report
Summary AI Generated
**Cybersource EBC CAS Login Issue (INC26439026)** On July 15, 2026, Cybersource's Sandbox/Testing Environment experienced a login issue affecting the EBC CAS portal, preventing users from accessing the platform. The incident lasted approximately 14.3 hours, with the reported window running from 14:53 to 16:45 GMT. The issue was fully resolved by 17:19 UTC, with Cybersource conducting an internal review to prevent recurrence.
Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may not be able to login to EBC CAS.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26439026
Components affected
Cybersource PortalsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/15/2026 05:19PM
The issue affecting portals in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 15 July 2026, 14:53 GMT
Reported End Time: 15 July 2026, 16:45 GMT
Impact: Users are now able to use the portals as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26439026
MONITORING
4 days ago - at 07/15/2026 05:48AM
The issue affecting portals in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and users are now able to login to EBC CAS as normal.
Reported Start Time: July 15th, 2026 TBD
Reported End Time: July 15th, 2026 TBD
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26439026
INVESTIGATING
4 days ago - at 07/15/2026 04:03AM
Cybersource continues to investigate the issue that is currently affecting portals in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may not be able to login to EBC CAS.
Reported Start Time: TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26439026
INVESTIGATING
4 days ago - at 07/15/2026 03:05AM
Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may not be able to login to EBC CAS.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26439026
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