Outage in Cybersource
Wells Fargo Service Fee Service Disruption
Resolved MajorIncident Report
Summary AI Generated
On July 8, 2026, Cybersource experienced a major incident affecting the Wells Fargo Service Fee component, during which merchants encountered calculation errors when using the Service Fee service. The disruption lasted approximately 1.6 hours, beginning at 18:18 GMT and resolving by 19:39 GMT. The issue was fully resolved, restoring normal Service Fee functionality, with an internal review initiated to prevent future occurrences.
Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using the Service Fee service may experience calculation errors.
Reported Start Time: 08 July 2026 18:18 GMT
Next Update: Within 90 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Components affected
Cybersource Wells Fargo Service FeeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/08/2026 08:47PM
The issue affecting Wells Fargo Service Fee calculation is now fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 08 July 2026 18:18 GMT
Reported End Time: 08 July 2026 19:39 GMT
Impact: Customers are now able to use the Wells Fargo Service Fee as normal
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
INVESTIGATING
11 days ago - at 07/08/2026 07:21PM
Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using the Service Fee service may experience calculation errors.
Reported Start Time: 08 July 2026 18:18 GMT
Next Update: Within 90 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
INVESTIGATING
11 days ago - at 07/08/2026 07:20PM
Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using the Service Fee service may experience calculation errors.
Reported Start Time: 08 July 2026 18:18 GMT
Next Update: Within 90 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
INVESTIGATING
11 days ago - at 07/08/2026 07:18PM
Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using the Service Fee service may experience calculation errors.
Reported Start Time: 08 July 2026 18:18 GMT
Next Update: Within 90 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
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