Outage in Cybersource
Decision Manager Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource's Decision Manager experienced a disruption to its Velocity Morphing Count service on June 29, 2026, from approximately 07:31 to 16:47 GMT. During this period, Decision Manager rules based on morphing counts may not have been correctly evaluated, potentially affecting fraud decisioning accuracy. The issue was fully resolved by 16:47 GMT, with Cybersource conducting an internal review to prevent recurrence.
The issue affecting the Decision Manager Velocity Morphing Count is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated but Decision Manager Rules based on morphing counts may not have correctly been evaluated during the impacted timeframe.
Reported Start Time: 29 June 2026, 13:00 GMT
Reported Mitigated Time: 29 June 2026, 16:00 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC26262074
Components affected
Cybersource Decision Manager (DM)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 06/29/2026 07:55PM
The issue affecting the Decision Manager Velocity Morphing Count Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 29 June 2026, 07:31 GMT
Reported End Time: 29 June 2026, 16:47 GMT
Impact: Customers are now able to use the Decision Manager Velocity Morphing Count Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC26262074
MONITORING
20 days ago - at 06/29/2026 06:56PM
The issue affecting the Decision Manager Velocity Morphing Count is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated but Decision Manager Rules based on morphing counts may not have correctly been evaluated during the impacted timeframe.
Reported Start Time: 29 June 2026, 13:00 GMT
Reported Mitigated Time: 29 June 2026, 16:00 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC26262074
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