Outage in Cybersource
Settlement/Batching Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource's VPC Settlement Service experienced a disruption on 6 July 2026 from 03:03 to 06:51 GMT, lasting approximately 3.5 hours. The issue caused transaction processing delays, with some settlements completed later than expected. The incident was fully resolved by 10:15 GMT, with an internal review initiated to prevent recurrence.
Cybersource is aware of an issue that is currently affecting the VPC Settlement Service.
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may experience funding settlement issues.
Reported Start Time: 08:00 GMT on 05 July 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26335380
Components affected
Cybersource Visa Platform Connect (VPC) GatewaysTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 07/06/2026 10:15AM
The issue affecting settlement/batching for VPC Settlement Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 06 July 2026, 03:03 GMT
Reported End Time: 06 July 2026, 06:51 GMT
Impact: Some transactions may have experienced processing delays and may have been settled later than originally expected.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26335380
MONITORING
13 days ago - at 07/06/2026 07:04AM
The issue affecting settlement/batching for VPC Settlement Service. is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: Some transactions experienced processing delays and may be settled later than originally expected.
Reported Start Time: 08:00 GMT on 05 July 2026
Next Update: When status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26335380
INVESTIGATING
13 days ago - at 07/06/2026 06:46AM
Cybersource is aware of an issue that is currently affecting the VPC Settlement Service.
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may experience funding settlement issues.
Reported Start Time: 08:00 GMT on 05 July 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26335380
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