Outage in DALENYS

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Resolved Major

October 02, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

FR Nous avons identifié des difficultés sur la plateforme de paiement. L'incident est en cours d'analyse. EN We have identified ongoing difficulties on the payment platform. An investigation is in progress.

Components affected

DALENYS API DALENYS Offline Payments

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/02/2024 02:14PM

This incident has been resolved.

MONITORING over 1 year ago - at 10/02/2024 11:17AM

FR
La plateforme est à nouveau opérationnelle et le trafic n'est plus impacté.
Nous continuons d'investiguer sur la root cause de cet incident.

EN
The platform is operational again and traffic is no longer impacted.
We are continuing to investigate the root cause of this incident.

INVESTIGATING over 1 year ago - at 10/02/2024 11:07AM

TSR-577
- Début / Start : 02/10/2024 12h30 CEST
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : A confirmer / To be confirmed
- Priorité / Priority : P1

FR
L'incident s'est déclaré à 12h30.
Nous travaillons à rétablir le service dès que possible.

EN
The incident occurred at 12:30 pm.
We are working to restore the service as quickly as possible.

INVESTIGATING over 1 year ago - at 10/02/2024 10:53AM

FR
Nous avons identifié des difficultés sur la plateforme de paiement.
L'incident est en cours d'analyse.

EN
We have identified ongoing difficulties on the payment platform.
An investigation is in progress.

Latest DALENYS outages

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - 30 days ago

[SANDBOX] INCIDENT | Perturbation plateforme de test / Test platform perturbation - about 1 month ago

EXTERNAL INCIDENT | Perturbations 3DS / 3D Secure disruption - about 1 month ago

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - about 1 month ago

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - about 2 months ago

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