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Outage in DALENYS

INCIDENT SETTLEMENT | Délai reversement 05 février / 5 of February settlement delay

Resolved Minor
February 05, 2025 - Started about 1 year ago - Lasted 1 day
Official incident page

Incident Report

TSR-1265 - Début / Start : 05/02/2025 - Fin / End : En cours / Ongoing - Catégorie / Category : Reversement / Settlement - Responsabilité / Responsibility : Payplug - Priorité / Priority : P2 FR Le reversement de certaines opérations de paiement e-commerce et en magasin en EURO qui aurait dû être effectué aujourd'hui n'a pas pu être effectué dans les temps. La réconciliation financière est cohérente avec les transactions qui vous ont été reversées. Les transactions rattrapées seront inclues dans la réconciliation financière correspondante. Nos équipes techniques travaillent à assurer dès demain un reversement des transactions non reversées aujourd'hui. EN Settlement of some EURO e-commerce and in store operations which should have been done today could not be performed in due time. The financial reconciliation is consistent with the transactions that have been repaid to you. Caught-up transactions will be included in the corresponding financial reconciliation. Our technical teams are working to ensure that transactions that have not been repaid today will be repaid tomorrow.
Components affected
DALENYS Settlements

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/06/2025 02:34PM

TSR-1265
- Début / Start : 05/02/2025
- Fin / End : 06/02/2025
- Catégorie / Category : Reversement / Settlement
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
Les opérations de paiement e-commerce et magasin non reversées hier ont été reversées aujourd'hui.
La réconciliation financière correspondante intègre bien les transactions rattrapées.

EN
The e-commerce and in-store payment operations that were not settled yesterday have been settled today.
The corresponding financial reconciliation accurately includes the recovered transactions.

INVESTIGATING about 1 year ago - at 02/05/2025 09:52AM

TSR-1265
- Début / Start : 05/02/2025
- Fin / End : En cours / Ongoing
- Catégorie / Category : Reversement / Settlement
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
Le reversement de certaines opérations de paiement e-commerce et en magasin en EURO qui aurait dû être effectué aujourd'hui n'a pas pu être effectué dans les temps.
La réconciliation financière est cohérente avec les transactions qui vous ont été reversées. Les transactions rattrapées seront inclues dans la réconciliation financière correspondante. Nos équipes techniques travaillent à assurer dès demain un reversement des transactions non reversées aujourd'hui.

EN
Settlement of some EURO e-commerce and in store operations which should have been done today could not be performed in due time.
The financial reconciliation is consistent with the transactions that have been repaid to you. Caught-up transactions will be included in the corresponding financial reconciliation. Our technical teams are working to ensure that transactions that have not been repaid today will be repaid tomorrow.

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