Outage in DALENYS
INCIDENT PROCESSING | Perturbations Fastpass / Fastpass disruption
Resolved Major
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Outage Details
FR
Nous avons identifié un taux anormalement élevé d'échecs sur les transactions Fastpass.
Nous désactivons cette options pour les marchands concernés le temps d'identifier et de corriger la source de l'incident.
EN
We have identified an abnormally high rate of failed Fastpass transactions.
We are disabling this option for affected merchants while we identify and correct the source of the problem.
Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 07/03/2025 01:08PM
TSR-1972
- Début / Start : 02/07/2025 19h35 CEST
- Fin / End : 02/07/2025 21h55 CEST
- Catégorie / Category : Production - Authentification 3DS / 3DS authentication
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2
FR
L'action menée hier avant 22h a permis de restaurer un taux d'acceptation nominal tout en maintenant le service Fastpass pour les marchands concernés.
L'incident est maintenant résolu.
EN
Action taken yesterday before 10pm helped restore nominal acceptance rate while maintaining Fastpass service for affected merchants.
Incident is now resolved.
INVESTIGATING
24 days ago - at 07/02/2025 08:00PM
FR
La désactivation de Fastpass constitue une solution provisoire qui permet de rétablir pleinement l'encaissement.
EN
Deactivating Fastpass is a temporary solution that allows you to restore full payment functionality.
INVESTIGATING
24 days ago - at 07/02/2025 07:43PM
FR
Nous avons identifié un taux anormalement élevé d'échecs sur les transactions Fastpass.
Nous désactivons cette options pour les marchands concernés le temps d'identifier et de corriger la source de l'incident.
EN
We have identified an abnormally high rate of failed Fastpass transactions.
We are disabling this option for affected merchants while we identify and correct the source of the problem.
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