Outage in DALENYS

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Resolved Major

July 29, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

FR Nous avons identifié des difficultés sur la plateforme de paiement. L'incident est en cours d'analyse. EN We have identified ongoing difficulties on the payment platform. An investigation is in progress.

Components affected

DALENYS API DALENYS Offline Payments

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/29/2025 01:38PM

This incident has been resolved.

MONITORING 9 months ago - at 07/29/2025 12:00PM

TSR-2089
- Début / Start : 29/07/2025 13h35 CEST
- Fin / End : 29/07/2025 13h48 CEST
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Externe / External
- Priorité / Priority : P2

FR
L'incident d'origine externe est résolu.
Le retour nominal est constaté depuis 13h48.
Nous continuons de monitorer le service.

EN
The externally-originated incident has been resolved.
Nominal service has been observed since 1:48pm.
We are continuing to monitor the service.

INVESTIGATING 9 months ago - at 07/29/2025 11:48AM

FR
Nous avons identifié des difficultés sur la plateforme de paiement.
L'incident est en cours d'analyse.

EN
We have identified ongoing difficulties on the payment platform.
An investigation is in progress.

Latest DALENYS outages

Incident accès Dashboard / Dashboard Unavailable - 2 days ago

Incident processing / Processing incident - 8 days ago

Incident de reversement | Délai reversement 2 avril / April 2nd, settlement delay - 23 days ago

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - about 2 months ago

[SANDBOX] INCIDENT | Perturbation plateforme de test / Test platform perturbation - about 2 months ago

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