Outage in DALENYS

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Resolved Minor
December 04, 2025 - Started 5 days ago - Lasted about 4 hours
Official incident page

Incident Report

FR Nous avons rencontré des difficultés sur la plateforme de paiement entre 12h08 et 12h13. L'incident est terminé, nous continuons de monitorer. EN We have identified ongoing difficulties on the payment platform between 12.08 and 12.13 CET. The incident is over, monitoring is still is in progress.
Components affected
DALENYS API

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 12/04/2025 03:08PM

This incident has been resolved.

MONITORING 5 days ago - at 12/04/2025 01:28PM

TSR-2641
- Début / Start : 04/12/2025 12h08 CET
- Fin / End : 04/12/2025 12h13 CET
- Catégorie / Category : Production Processing
- Responsabilité / Responsibility : Externe / External
- Priorité / Priority : P2

FR
L’origine exacte est liée à un prestataire externe et reste en cours d’analyse.
Nous continuons de monitorer le service.

EN
The exact origin, linked to an external provider, is still under analysis.
We continue to monitor the service.

MONITORING 5 days ago - at 12/04/2025 11:34AM

FR
Nous avons rencontré des difficultés sur la plateforme de paiement entre 12h08 et 12h13.
L'incident est terminé, nous continuons de monitorer.

EN
We have identified ongoing difficulties on the payment platform between 12.08 and 12.13 CET.
The incident is over, monitoring is still is in progress.

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INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - 4 days ago
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INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - about 1 month ago
INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - 2 months ago
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