Outage in DALENYS

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Resolved Major

December 05, 2025 - Started 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

FR Nous avons identifié des difficultés sur le processing de paiements qui semble lié à un incident chez Cloudflare. L'incident est en cours d'analyse. EN We have identified difficulties with payment processing which appear to be related to an incident at Cloudflare. An investigation is in progress.

Components affected

DALENYS API

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/05/2025 02:43PM

This incident has been resolved.

MONITORING 2 months ago - at 12/05/2025 09:32AM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 12/05/2025 09:16AM

TSR-2651
- Début / Start : 04/12/2025 09h48 CET
- Fin / End : 04/12/2025 10h13 CET
- Catégorie / Category : Production Processing
- Responsabilité / Responsibility : Externe / External
- Priorité / Priority : P1

FR
Le processing est en train de revenir depuis 10h13.
Nous continuons de monitorer le service.

EN
Processing has been recovering since 10:13am.
We continue to monitor the service.

INVESTIGATING 2 months ago - at 12/05/2025 09:05AM

FR
Nous avons identifié des difficultés sur le processing de paiements qui semble lié à un incident chez Cloudflare.
L'incident est en cours d'analyse.

EN
We have identified difficulties with payment processing which appear to be related to an incident at Cloudflare.
An investigation is in progress.

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