Outage in Databox

Syncing delay for HubSpot Data Sources where Custom Date Range is enabled

Resolved Minor
January 20, 2021 - Started over 4 years ago - Lasted about 1 year
Official incident page

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Outage Details

We are experiencing syncing delays of up to a few hours. Affected are HubSpot Marketing and HubSpot CRM Data Sources and Metrics that have the Custom Date Range functionality enabled. Syncing of Data Sources for paying customers is being prioritized. Data which has already been synced and stored in Databox is visible on the Databoards. Our team is working on this and will share an update soon.
Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 01/21/2021 11:25AM

We've been monitoring the data sync over the past few hours, and they are all executed as expected.

MONITORING over 4 years ago - at 01/21/2021 07:00AM

We have resolved the issue and all data has been successfully synced. We'll continue to monitor this over the next hours.

IDENTIFIED over 4 years ago - at 01/20/2021 04:59PM

We are experiencing syncing delays of up to a few hours. Affected are HubSpot Marketing and HubSpot CRM Data Sources and Metrics that have the Custom Date Range functionality enabled. Syncing of Data Sources for paying customers is being prioritized.

Data which has already been synced and stored in Databox is visible on the Databoards.

Our team is working on this and will share an update soon.

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