Outage in DataRobot

Users with language settings other than English in profile unable to launch or access AI apps on MTS

Resolved Minor
April 25, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

Users with language settings other than English in profile unable to launch or access AI apps on MTS as the translation files are not loading correctly. As a workaround users can switch to English. We are actively investigating the issue and working on a fix.
Components affected
DataRobot AI Apps DataRobot AI Apps
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/26/2025 08:51AM

A fix has been applied to all production environments, no-code applications are operational in all languages.

IDENTIFIED about 1 month ago - at 04/25/2025 12:19PM

ETA for the deployment of the hotfix to the Japan (JP) environment is approximately 4 hours.

IDENTIFIED about 1 month ago - at 04/25/2025 12:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 04/25/2025 09:59AM

Engineering has identified the root cause of the issue and is currently preparing a fix.

INVESTIGATING about 1 month ago - at 04/25/2025 08:44AM

Users with language settings other than English in profile unable to launch or access AI apps on MTS as the translation files are not loading correctly. As a workaround users can switch to English.
We are actively investigating the issue and working on a fix.

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