Outage in DataRobot

Creation of new trial users is occasionally failing

Resolved Minor
April 28, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

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Outage Details

The Engineering team has identified the root cause and is woking on a fix.
Components affected
DataRobot Website DataRobot Website
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/28/2025 12:35PM

The Engineering team has applied the fix to US and EU MTS and the Trial user creation has been restored across all MTS environments.

IDENTIFIED 2 days ago - at 04/28/2025 12:14PM

The Engineering team has applied the fix to Japan MTS and the Trial user creation has been restored in that cluster. The team is now proceeding to apply the fix to US and EU MTS.

IDENTIFIED 2 days ago - at 04/28/2025 11:35AM

The Engineering team has identified the root cause and is woking on a fix.

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