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Outage in Datatrics

Performance issues while using the Datatrics platform

Resolved Major

September 05, 2023 - Started about 2 years ago
Official incident page

Incident Report

We are currently investigating an issue related to slow loading times for our users while navigating the platform and performing actions. We are putting in significant effort to identify and implement the appropriate solution for these problems.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 09/07/2023 08:15AM

After carefully monitoring it for the past few days, we can conclude the issue has been resolved.

MONITORING about 2 years ago - at 09/05/2023 04:23PM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED about 2 years ago - at 09/05/2023 02:14PM

We found the cause of the performance problems and are now deploying a fix.

INVESTIGATING about 2 years ago - at 09/05/2023 02:12PM

Latest Datatrics outages

[Database] - Performance issues while using the Datatrics platform - about 2 years ago

Content feed syncs, custom importer syncs & abandoned cart triggers tasks seem to not run correctly for some projects - about 2 years ago

[Application] - Slow interface navigating in the Datatrics platform - about 2 years ago

[Tracking script] -Issues with loading content on the website - about 2 years ago

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