Outage in Datatrics

[Tracking script] -Issues with loading content on the website

Resolved Minor

August 08, 2023 - Started over 2 years ago
Official incident page

Incident Report

We are presently investigating reports of difficulties that a subset of our users may be encountering while attempting to load touchpoints on their website. We are actively addressing this matter and are committed to achieving a prompt resolution. Your patience and understanding are greatly appreciated as we work to investigate and resolve the issue.

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/14/2023 07:46AM

This incident has been resolved, and all on-site content loads as intended.

MONITORING over 2 years ago - at 08/10/2023 12:06PM

We have resolved the issue regarding loading touchpoints on-site and our website tracker. We are currently monitoring the status closely.

INVESTIGATING over 2 years ago - at 08/08/2023 03:32PM

We are presently investigating reports of difficulties that a subset of our users may be encountering while attempting to load touchpoints on their website.

We are actively addressing this matter and are committed to achieving a prompt resolution. Your patience and understanding are greatly appreciated as we work to investigate and resolve the issue.

Latest Datatrics outages

Performance issues while using the Datatrics platform - over 2 years ago

[Database] - Performance issues while using the Datatrics platform - over 2 years ago

Content feed syncs, custom importer syncs & abandoned cart triggers tasks seem to not run correctly for some projects - over 2 years ago

[Application] - Slow interface navigating in the Datatrics platform - over 2 years ago

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