Outage in Datatrics

Content feed syncs, custom importer syncs & abandoned cart triggers tasks seem to not run correctly for some projects

Resolved Minor
August 03, 2023 - Started about 2 years ago
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/14/2023 07:45AM

After rolling out our solution, we detect that content feeds and other resources load quickly again. The issue is resolved.

MONITORING about 2 years ago - at 08/10/2023 12:11PM

A fix has been implemented in our infrastructure, making the tasks run on time as scheduled without postponement. We are currently closely monitoring the processes regarding these tasks so that they keep running smoothly.

Note: it may take a while before your content/profile or other sources are completely updated in Datatrics.

If you have further queries surrounding this, please get in touch with our support via support@datatrics.com

INVESTIGATING about 2 years ago - at 08/03/2023 02:44PM

We are currently investigating this issue.

Latest Datatrics outages

Performance issues while using the Datatrics platform - about 2 years ago
[Database] - Performance issues while using the Datatrics platform - about 2 years ago
Content feed syncs, custom importer syncs & abandoned cart triggers tasks seem to not run correctly for some projects - about 2 years ago
[Application] - Slow interface navigating in the Datatrics platform - about 2 years ago
[Application] - Slow interface navigating in the Datatrics platform - about 2 years ago

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