Outage in Datto

Datto Workplace and Datto File Protection - All Cells - Autotask PSA integration connection interruption

Resolved Minor
May 12, 2022 - Started over 2 years ago - Lasted about 19 hours
Official incident page

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Outage Details

Our Engineering team is currently working on resolving an issue that caused the Autotask PSA integration to stop functioning in the Datto Workplace and Datto File Protection Manager Portals. At present, the integration presents users with an error message. Thank you for your patience!
Components affected
Datto AU14 Datto AU5 Datto EU12 Datto US8 Datto US6 Datto CA13 Datto EU2 Datto US1 Datto EU4 Datto EU7 Datto EU10 Datto EU16 Datto US9 Datto EU11 Datto US15 Datto CA3
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 05/13/2022 08:27AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 05/12/2022 01:13PM

Our Engineering team is currently working on resolving an issue that caused the Autotask PSA integration to stop functioning in the Datto Workplace and Datto File Protection Manager Portals.

At present, the integration presents users with an error message.

Thank you for your patience!

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