Outage in Datto

Datto RMM - Splashtop Streamer deployment and auto-update feature is temporarily disabled

Resolved Minor
July 24, 2023 - Started almost 2 years ago - Lasted 3 days
Official incident page

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Outage Details

We are temporarily disabling the functionality that allows the Splashtop Streamer to be installed on all production platforms while we work on an issue related to the deployment and auto-update of the app. While this is in effect, the Splashtop Streamer will not be deployed by Datto RMM to devices, unless the installer executable exists locally. Further details are available on the Datto Community: https://community.datto.com/t5/Known-Issues-Workarounds/12-1-0-Splashtop-Streamer-deployment-and-update-is-temporarily/ba-p/104946 We will update this post when the functionality is re-enabled.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 07/27/2023 11:40AM

The feature to install and update the Splashtop Streamer through Datto RMM has been re-enabled on all platforms.

IDENTIFIED almost 2 years ago - at 07/26/2023 06:57PM

The agent change resolving issues with the auto-deployment, and update, of the Splashtop Streamer has been deployed on all platforms.

While we're monitoring the results on the Syrah platform, and the uptake of the agent upgrade on all other platforms, we're keeping the Splashtop Streamer install and update functionality disabled on Concord, Zinfandel, Vidal, Merlot and Pinotage.

We will update this post when the functionality has been re-enabled on all platforms

IDENTIFIED almost 2 years ago - at 07/24/2023 10:46AM

We are temporarily disabling the functionality that allows the Splashtop Streamer to be installed on all production platforms while we work on an issue related to the deployment and auto-update of the app.

While this is in effect, the Splashtop Streamer will not be deployed by Datto RMM to devices, unless the installer executable exists locally.

Further details are available on the Datto Community: https://community.datto.com/t5/Known-Issues-Workarounds/12-1-0-Splashtop-Streamer-deployment-and-update-is-temporarily/ba-p/104946

We will update this post when the functionality is re-enabled.

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