Outage in Datto

Datto RMM - Merlot - Web Remote option throws an error

Resolved Major
October 25, 2023 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

The R&D Team is currently working on the issue causing the Web Remote option on the Merlot platform to show an error when clicked. Thank you for your patience!
Components affected
Datto Merlot (EU2)
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/25/2023 01:31PM

This incident has been resolved.

MONITORING almost 2 years ago - at 10/25/2023 11:49AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 10/25/2023 10:01AM

The R&D Team is currently working on the issue causing the Web Remote option on the Merlot platform to show an error when clicked.

Thank you for your patience!

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