Outage in Datto

RMM - Syrah - New UI Network Discovery page is not loading data reliably

Resolved Minor
December 04, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Our teams are currently investigating a problem with the New UI Network Discovery for Datto RMM on Syrah after the 12.6 update. During this time the Network Discovery page is not reliably returning network topology data, resulting in erroneous data results. We apologize for the inconvenience and thank you for your patience!
Components affected
Datto Syrah (APAC)
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/04/2023 11:02PM

This incident has been resolved, and Network Discovery is now functional.

INVESTIGATING almost 2 years ago - at 12/04/2023 08:45PM

Our teams are currently investigating a problem with the New UI Network Discovery for Datto RMM on Syrah after the 12.6 update. During this time the Network Discovery page is not reliably returning network topology data, resulting in erroneous data results.

We apologize for the inconvenience and thank you for your patience!

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