Outage in Datto

Datto SaaS Protection - Degraded Backup Performance In US East Region

Resolved Major

January 05, 2024 - Started about 2 years ago - Lasted 3 days
Official incident page

Incident Report

We are currently aware of a problem where backups can fail to start on node use1-bfyii-824 in the US region. Our Engineering team has identified the problem and is working towards a resolution. Affected Node : 1. use1-bfyii-824 Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored Subscribe to Datto SaaS Protection on the Status Page for up to date information. You can monitor the current status of this issue at https://status.datto.com/

Components affected

Datto Backupify Backups

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/08/2024 01:51PM

This incident has been resolved.

MONITORING about 2 years ago - at 01/05/2024 06:19PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 01/05/2024 01:44PM

We are currently aware of a problem where backups can fail to start on node use1-bfyii-824 in the US region.

Our Engineering team has identified the problem and is working towards a resolution.

Affected Node :

1. use1-bfyii-824

Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod:

https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored

Subscribe to Datto SaaS Protection on the Status Page for up to date information.

You can monitor the current status of this issue at https://status.datto.com/

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