Outage in Datto
Endpoint Backup for PCs, Endpoint Backup with Disaster Recovery, and Datto Backup for Microsoft Azure - Backups may fail due to issues detecting volumes on the Protected System
Resolved Major
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Outage Details
Components affected
Datto BackupLatest Updates ( sorted recent to last )
This incident has been resolved.
We have deployed a fix for Endpoint Backup for PC, Endpoint Backup with Disaster Recovery, and Datto Backup for Microsoft Azure and are monitoring the results.
We have started deploying a fix to Endpoint Backup for PC nodes. The fix is being deployed in phases and is expected to be fully released by Friday, April 12th.
The fix for Endpoint Backup with Disaster Recovery and Datto Backup for Microsoft Azure devices has been developed and is being tested. Release details will be provided when available.
We are continuing to work on a fix for this issue.
In the meantime, updating to the latest version of the agent software may help mitigate this problem. The agent installers are available here: https://downloads.datto.com/
The issue has been identified and a fix is being investigated.
We are currently investigating this issue.
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