Outage in Datto

Datto RMM - Vidal Platform - "Cannot get property" error AND/OR Offline Alerts

Resolved Major

September 09, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are aware of a problem where users are seeing a "Cannot get property" error for Datto RMM on the Vidal Platform. The Kaseya R&D Team is investigating the issue at this time. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 09/09/2024 09:13PM

This incident has been resolved.

MONITORING 4 months ago - at 09/09/2024 07:20PM

We have identified this issue and have put a fix in place. All functions of Datto RMM should be restored. We will keep this Status page on Monitoring as devices continue to come back online.

INVESTIGATING 4 months ago - at 09/09/2024 07:07PM

Devices that went offline should be slowing coming back online. We are continuing to investigate the "Cannot get property" error.

INVESTIGATING 4 months ago - at 09/09/2024 06:14PM

We are aware that some devices on the Vidal Platform are appearing as Offline. Our R&D Teams are continuing to investigate this matter.

INVESTIGATING 4 months ago - at 09/09/2024 04:58PM

We are aware of a problem where users are seeing a "Cannot get property" error for Datto RMM on the Vidal Platform.

The Kaseya R&D Team is investigating the issue at this time.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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