Outage in Datto

Datto RMM - Vidal - False Offline Alerts

Resolved Major
October 30, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of a problem where devices may falsely show as offline in Datto RMM on the Vidal Platform. The Kaseya R&D Team are investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/30/2024 10:36PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/30/2024 09:17PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 10/30/2024 09:15PM

We have implemented a fix and devices should be returning to their online states as normal.

IDENTIFIED about 1 year ago - at 10/30/2024 08:03PM

The issue has been identified, and we will be placing the Platform in Maintenance Mode while the fix is being implemented.

INVESTIGATING about 1 year ago - at 10/30/2024 07:35PM

We are aware of a problem where devices may falsely show as offline in Datto RMM on the Vidal Platform.

The Kaseya R&D Team are investigating this issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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