Outage in Datto

Datto RMM - Vidal - Intermittent "Site/Device Does Not Exist" Error

Resolved Minor
December 06, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of a problem where the error message "Site/Device Does Not Exist" intermittently displays when choosing a Site/Device within Datto RMM on our Vidal Platform. The Kaseya R&D Team is investigating the issue at this time. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 12/06/2024 05:29PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 12/06/2024 04:45PM

We are aware of a problem where the error message "Site/Device Does Not Exist" intermittently displays when choosing a Site/Device within Datto RMM on our Vidal Platform.

The Kaseya R&D Team is investigating the issue at this time.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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