Outage in Datto
Autotask PSA - IT Glue Browser Extension Causing Latency - All Zones
Resolved Minor
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Outage Details
We are currently investigating an issue where partners using the IT Glue browser extension are experiencing latency within Autotask PSA.
Temporarily disabling the IT Glue browser extension should resolve the behaviour while we investigate further.
We apologise for any inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/15/2025 08:32PM
This incident has been resolved.
MONITORING
1 day ago - at 05/15/2025 06:50PM
A fix has been implemented, and we are monitoring the results.
If you are using Google Chrome, please update the IT Glue Browser Extension to the latest version 2.3.1 by going to the Google Chrome Web Store. Once that is done, you may enable the extension and should have no latency issues with Autotask PSA.
INVESTIGATING
1 day ago - at 05/15/2025 12:55PM
We are currently investigating an issue where partners using the IT Glue browser extension are experiencing latency within Autotask PSA.
Temporarily disabling the IT Glue browser extension should resolve the behaviour while we investigate further.
We apologise for any inconvenience.
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