Outage in Datto

Datto SaaS Protection/BCDR - Organizations are not loading in the Datto Partner Portal

Resolved Major
June 18, 2025 - Started about 9 hours ago - Lasted about 9 hours
Official incident page

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Outage Details

We are aware of reports regarding Datto SaaS Protection organizations not loading in the Datto Partner Portal. The Kaseya R&D team is actively investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 06/18/2025 07:55PM

This incident has been resolved.

MONITORING about 4 hours ago - at 06/18/2025 04:56PM

A fix has been implemented and the 'SaaS Protection Status' page and 'Manage Organizations' page within the Datto Partner Portal are loading normally again.

The R&D team is continuing to closely monitor for any other issues.

INVESTIGATING about 6 hours ago - at 06/18/2025 03:10PM

The reported issue persists after the changes that were implemented and is also affecting the functionality of the "Manage Organizations" page for BCDR.

The Kaseya R&D team is continuing to investigate.

MONITORING about 7 hours ago - at 06/18/2025 01:15PM

A fix has been implemented and we are testing the changes.

IDENTIFIED about 8 hours ago - at 06/18/2025 12:40PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 8 hours ago - at 06/18/2025 12:23PM

The Kaseya R&D Team has identified the cause of the issues and is working to implement a resolution.

INVESTIGATING about 9 hours ago - at 06/18/2025 11:24AM

We are aware of reports regarding Datto SaaS Protection organizations not loading in the Datto Partner Portal.

The Kaseya R&D team is actively investigating the issue.

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