Outage in Datto

SaaS Defense Quarantining Emails and Files From SharePoint

Major
July 07, 2025 - Started about 9 hours ago
Official incident page

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Outage Details

We are aware of a problem where SaaS Defense customers may experience problems with a high volume of legitimate emails and SharePoint files being quarantined. Please rest assured that our team is treating this with urgency and doing everything possible to resolve this issue as quickly as possible. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
MONITORING about 5 hours ago - at 07/07/2025 07:39AM

Engineering team has identified the issue and made the necessary changes to SaaS Defense Detection Mechanism to stabilize the process and reduce the abnormal amount of false positives. We are monitoring the situation now.

INVESTIGATING about 8 hours ago - at 07/07/2025 04:07AM

We are continuing to investigate this issue.

INVESTIGATING about 9 hours ago - at 07/07/2025 03:24AM

We are aware of a problem where SaaS Defense customers may experience problems with a high volume of legitimate emails and SharePoint files being quarantined.

Please rest assured that our team is treating this with urgency and doing everything possible to resolve this issue as quickly as possible.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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