Outage in Datto

Datto Backup for Microsoft Azure - Device Registration failures in the US-East region

Resolved Minor
August 04, 2025 - Started about 14 hours ago - Lasted about 7 hours
Official incident page

Need to monitor Datto outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Datto, and never miss an outage again.
Start Free Trial

Outage Details

We are aware of a problem where Datto Backup for Microsoft Azure devices can experience a registration failure in the US-East region due to error "The Virtual Network in the launch template could not be found". The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 08/04/2025 11:06PM

The issue that was causing registration failures for Datto Backup for Microsoft Azure devices in the US-East region — specifically the error “The Virtual Network in the launch template could not be found” — has been resolved.

You should now be able to register devices without issue.

For ongoing updates and system status, please visit https://status.kaseya.com.

INVESTIGATING about 14 hours ago - at 08/04/2025 03:48PM

We are aware of a problem where Datto Backup for Microsoft Azure devices can experience a registration failure in the US-East region due to error "The Virtual Network in the launch template could not be found".


The Kaseya R&D Team is currently investigating the issue and working towards a resolution.


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook