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Outage in Datto

Autotask PSA - AE03, AW03 - Dashboards Not Loading

Resolved Minor
August 29, 2025 - Started 8 months ago - Lasted 3 days
Official incident page

Incident Report

We are aware of an issue where some customers within the AE zones are experiencing latency when accessing Dashboards. The appropriate teams are currently investigating.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/01/2025 06:49PM

This incident has been resolved.

MONITORING 8 months ago - at 08/29/2025 07:35PM

A fix has been implemented and we are monitoring results

IDENTIFIED 8 months ago - at 08/29/2025 05:32PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 months ago - at 08/29/2025 02:50PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 months ago - at 08/29/2025 12:33PM

We are aware of an issue where some customers within the AE zones are experiencing latency when accessing Dashboards.

The appropriate teams are currently investigating.

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