Outage in Datto
VSA10 - Degraded Performance - All regions
Resolved MajorIncident Report
Summary AI Generated
Datto's VSA10 service experienced a major incident affecting file transfer and remote control features across all regions for approximately 5 days. The issue impacted customers' ability to perform file transfers and remote takeovers through the platform. The incident was resolved after the team identified the root cause and allowed time for agents to automatically update, with functionality restored across all affected instances.
Our team has identified an issue with the file transfer feature across all VSA10 regions. We are actively working to restore functionality on the affected instances.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 04/15/2026 08:16AM
This incident has been resolved.
MONITORING
22 days ago - at 04/10/2026 09:29PM
The root cause of the issue has been found. We believe that the issue will resolve itself as agents are allowed time to update.
If you are still experiencing issues performing Remote Takeovers, please contact our support team for help resolving the issue.
We will continue to monitor agent health and update here is the situation changes.
IDENTIFIED
22 days ago - at 04/10/2026 04:54PM
We are still experiencing issues with subset of VSA10 customers unable to use Remote control feature. Our team is actively working to restore functionality on the affected instances.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
MONITORING
23 days ago - at 04/10/2026 10:23AM
Currently Application functionality for all the regions looks stable. We will continue to monitor the results and keep you posted accordingly.
We apologize for the inconvenience caused.
- Kaseya Cloud Operations Team
MONITORING
23 days ago - at 04/10/2026 09:43AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
23 days ago - at 04/10/2026 08:57AM
Our team has identified an issue with the file transfer feature across all VSA10 regions. We are actively working to restore functionality on the affected instances.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
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