Outage in Datto
Datto BCDR - RLY Remote Access - Inability to Remotely Access a Subset of Devices
Resolved MajorIncident Report
Summary AI Generated
A subset of Datto BCDR devices experienced remote access issues through Relay via both UI and CLI, while the devices continued to check in normally. The incident lasted 23 minutes before being resolved by the Kaseya R&D team.
We are aware of a problem where a subset of Datto BCDR devices cannot be accessed remotely through Relay via the UI or CLI, even though affected devices may still be checking in normally.
The Kaseya R&D Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/14/2026 01:33AM
This incident has been resolved.
INVESTIGATING
2 days ago - at 04/14/2026 01:11AM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 04/14/2026 01:10AM
We are aware of a problem where a subset of Datto BCDR devices cannot be accessed remotely through Relay via the UI or CLI, even though affected devices may still be checking in normally.
The Kaseya R&D Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com
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