Outage in Datto
VSA10 - Partial Service Disruption - All regions
Resolved MajorIncident Report
Summary AI Generated
Datto's VSA10 service experienced remote control issues that initially affected the APAC region and later expanded to impact all VSA10 regions randomly, preventing administrators from managing endpoints. The incident lasted 6.7 hours before a fix was implemented and functionality was restored. The service team monitored the resolution to ensure stability before marking the incident as resolved.
We are experiencing issues with remote control on APAC VSA10 that may be resulting in impacting administrators ability to manage endpoints. Our team is working to restore functionality on the instance at this time.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 04/10/2026 10:23AM
This incident has been resolved.
MONITORING
23 days ago - at 04/10/2026 08:39AM
We are continuing to monitor for any further issues.
MONITORING
23 days ago - at 04/10/2026 08:38AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
23 days ago - at 04/10/2026 06:20AM
We are experiencing issues with remote control on all VSA10 regions randomly, that may be resulting in impacting administrators ability to manage endpoints. Our team is working to restore functionality on the instance at this time.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
INVESTIGATING
23 days ago - at 04/10/2026 03:46AM
We are experiencing issues with remote control on APAC VSA10 that may be resulting in impacting administrators ability to manage endpoints. Our team is working to restore functionality on the instance at this time.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
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