Outage in Datto

Syrah - Network devices in Device List and Device summary generate graphQL error - Post 14.5

Minor
September 09, 2025 - Started about 7 hours ago
Official incident page

Need to monitor Datto outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Datto, and never miss an outage again.
Start Free Trial

Outage Details

We are currently aware of the issue where when trying to view network devices on the device summary page (site or global) or the device summary page, generates a GraphQL error.
Latest Updates ( sorted recent to last )
IDENTIFIED about 4 hours ago - at 09/09/2025 04:58AM

The System is out of Maintenance mode

IDENTIFIED about 5 hours ago - at 09/09/2025 04:01AM

Our R&D team are performing the task, and the system is in maintenance mode

IDENTIFIED about 5 hours ago - at 09/09/2025 03:40AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 5 hours ago - at 09/09/2025 03:39AM

We are continuing to investigate this issue.

INVESTIGATING about 7 hours ago - at 09/09/2025 02:18AM

We are currently aware of the issue where when trying to view network devices on the device summary page (site or global) or the device summary page, generates a GraphQL error.

Latest Datto outages

Datto Backup for Microsoft Azure / Datto Endpoint Backup with Disaster Recovery - Screenshot verifications can fail to process successfully in the US-East region - about 16 hours ago
Datto SaaS Protection - Backup performance degradation for services on pod 'usw3-saas-p0' - about 19 hours ago
Datto BCDR - Offsite Virtual Machines Are Provisioned Without VNC Connectivity - 4 days ago
Kaseya Quote Manager - Unable to Access Platform via KaseyaOne - 5 days ago
Autotask PSA - AW02 - Invoice Batch Stuck at 0% - 8 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook