Outage in Datto

Datto Endpoint Backup for PC - Degraded Offsite Capabilities for Cloud Siris use1-dtc-server-66

Major
October 09, 2025 - Started 1 day ago
Official incident page

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Outage Details

We are aware of an issue where Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-66' may experience degraded performance, which can result in slower-than-average backup and restore speeds. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
IDENTIFIED 1 day ago - at 10/09/2025 07:03PM

The R&D Team has identified the need to take the server offline to finish the hardware repairs. We estimate the server to be offline for 5 days and during this time backups and restores will not be accessible.

We will continue to provide updates as the repairs progress.

IDENTIFIED 1 day ago - at 10/09/2025 04:29PM

We are aware of an issue where Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-66' may experience degraded performance, which can result in slower-than-average backup and restore speeds.



The Kaseya R&D Team has identified the issue and is working towards a resolution.



Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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