Outage in Datto

SAAS Performance issues

Minor
October 27, 2025 - Started about 16 hours ago
Official incident page

Incident Report

We are aware of the current issue where the pages on the VSA Web UI are not loading for multiple SAAS instances. We have reported this to our internal NOC team and are currently working on this.

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Latest Updates ( sorted recent to last )
MONITORING about 12 hours ago - at 10/28/2025 03:42AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 12 hours ago - at 10/28/2025 03:31AM

We are continuing to investigate this issue.

INVESTIGATING about 13 hours ago - at 10/28/2025 03:30AM

We are continuing to investigate this issue.

INVESTIGATING about 15 hours ago - at 10/28/2025 01:20AM

We are continuing to investigate this issue.

INVESTIGATING about 15 hours ago - at 10/28/2025 01:18AM

We are continuing to investigate this issue.

INVESTIGATING about 16 hours ago - at 10/28/2025 12:28AM

We are aware of the current issue where the pages on the VSA Web UI are not loading for multiple SAAS instances.

We have reported this to our internal NOC team and are currently working on this.

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