Outage in Datto

Datto SaaS Protection - Pod 'usw3-saas-p1' - Customers are inaccessible

Resolved Minor

November 05, 2025 - Started 5 months ago - Lasted 2 days
Official incident page

Incident Report

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'usw3-saas-p1' are currently inaccessible. The Kaseya R&D Team have identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/07/2025 03:35PM

This incident has been resolved.

MONITORING 5 months ago - at 11/06/2025 01:52PM

All Datto SaaS Protection customer accounts on pod 'usw3-saas-p1' remain accessible and continue to function normally.

The R&D team is continuing to monitor.

IDENTIFIED 5 months ago - at 11/05/2025 07:00PM

The affected customer accounts on pod 'usw3-saas-p1' are accessible again.

The R&D team is still working to address the underlying issue.

IDENTIFIED 5 months ago - at 11/05/2025 03:23PM

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'usw3-saas-p1' are currently inaccessible.

The Kaseya R&D Team have identified the issue and are actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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