Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p1'

Our R&D team have increased backup frequency on pod 'des1-saas-p1' from 2x per day back to 3x per day and are continuing to monitor.

SharePoint services have stabilized on pod 'des1-saas-p1'.

Our R&D team is continuing to monitor.

SharePoint success rates have improved after the changes implemented yesterday.

Our R&D team is continuing to monitor as SharePoint services stabilize.

The Kaseya R&D team have temporarily decreased the daily backup frequency on pod ‘des1-saas-p1' from 3x per day to 2x per day to allow SharePoint services to stabilize.

The team is monitoring closely after the changes were implemented and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.

We are continuing to work on a fix for this issue.

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance.

The Kaseya R&D Team has identified the issue and are working to resolve it.

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