Outage in Datto

Datto SaaS Protection - Partners unable to access the SaaS Protection Status Page within the Datto Partner Portal

Resolved Major
November 11, 2025 - Started 5 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of a problem where partners are currently unable to access the SaaS Protection Status Page within the Datto Partner Portal and are receiving a 500 error. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 11/11/2025 07:25PM

The SaaS Protection Status Page is functioning normally again.

This issue has been resolved.

INVESTIGATING 4 days ago - at 11/11/2025 06:44PM

The SaaS Protection Status page is accessible and loading again for Partners.

Our R&D team is continuing to investigate and address the issue further.

INVESTIGATING 4 days ago - at 11/11/2025 05:32PM

We are still receiving reports that the SaaS Protection Status Page is inaccessible for some partners and our R&D team is continuing investigations.

MONITORING 4 days ago - at 11/11/2025 05:16PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 days ago - at 11/11/2025 04:50PM

We are aware of a problem where partners are currently unable to access the SaaS Protection Status Page within the Datto Partner Portal and are receiving a 500 error.

The Kaseya R&D Team has identified the issue and are actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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