Outage in Datto

Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-2984'

Resolved Major

November 14, 2025 - Started 2 months ago - Lasted 4 days
Official incident page

Incident Report

We are aware of a problem where SaaS Protection customers hosted on node ‘des1-bfyii-2984' are unable to access their accounts and experiencing a disruption of their SaaS Protection services. The Kaseya R&D Team has identified the issue and are working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/18/2025 01:26PM

This incident has been resolved.

MONITORING 2 months ago - at 11/17/2025 09:11PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 11/15/2025 03:45PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 11/14/2025 06:17PM

We are aware of a problem where SaaS Protection customers hosted on node ‘des1-bfyii-2984' are unable to access their accounts and experiencing a disruption of their SaaS Protection services.

The Kaseya R&D Team has identified the issue and are working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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