Outage in Datto

VSA 10 - Intermittent issues when users attempt to login and/or navigate the product, and using remote control

Resolved Major

November 18, 2025 - Started 4 months ago - Lasted about 21 hours
Official incident page

Incident Report

We are aware of an intermittent problem where users receive an error when attemtping to login and/or navigate the VSA10 Web Application. The Kaseya R&D Team is investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/19/2025 02:31PM

This incident has been resolved.

MONITORING 4 months ago - at 11/19/2025 10:20AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 11/19/2025 02:41AM

The R&D team continues to work on a fix for this issue. The issue is present on the APAC, EU, and US regions at this time.

IDENTIFIED 4 months ago - at 11/18/2025 10:31PM

The R&D team have identified ways to mitigate the problem. We are still investigating the root cause to develop a permanent fix.

IDENTIFIED 4 months ago - at 11/18/2025 09:50PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 11/18/2025 08:45PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 11/18/2025 07:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 11/18/2025 06:03PM

The issue has been identified and the R&D and Operations teams are working with our vendor, Cloudflare, to resolve the issue.

INVESTIGATING 4 months ago - at 11/18/2025 05:12PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 11/18/2025 05:09PM

We are aware of an intermittent problem where users receive an error when attemtping to login and/or navigate the VSA10 Web Application.

The Kaseya R&D Team is investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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