Outage in Datto

Datto SaaS Protection - All Regions - UI issue affecting customers ability to recover data from certain snapshots

Resolved Major

November 20, 2025 - Started 4 months ago - Lasted about 23 hours
Official incident page

Incident Report

We are aware of a problem where, due to a UI issue, SaaS Protection customers are unable to select older snapshots for export/restore. The Kaseya R&D Team has identified the issue and are actively working to deploy a hotfix to restore functionality. In the meantime our Support team has been supplied with a workaround and can assist with recovery of historical snapshots as needed. If you require assistance with this, please create a ticket with our Support team. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Need to monitor Datto outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

MONITORING 4 months ago - at 11/21/2025 01:00PM

Our R&D team has completed deployment of the hotfix to all regions and are monitoring for any other issues.

MONITORING 4 months ago - at 11/20/2025 08:14PM

Our R&D team has started deployment of the hotfix to address this issue and are closely monitoring progress.

IDENTIFIED 4 months ago - at 11/20/2025 06:41PM

A hotfix to address the issue has been developed and is being prepared for deployment.

INVESTIGATING 4 months ago - at 11/20/2025 03:56PM

We are aware of a problem where, due to a UI issue, SaaS Protection customers are unable to select older snapshots for export/restore.

The Kaseya R&D Team has identified the issue and are actively working to deploy a hotfix to restore functionality.

In the meantime our Support team has been supplied with a workaround and can assist with recovery of historical snapshots as needed. If you require assistance with this, please create a ticket with our Support team.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Latest Datto outages

Datto RMM - Vidal - Filter loading error "Out of sort memory" - 2 days ago

Datto BCDR - Server1405 - Degraded Offsite Performance - 6 days ago

Datto RMM - Concord - Creating or saving Monitoring Policies fails with "could not execute statement" error - 6 days ago

Datto BCDR - Server5856 - Degraded Offsite Performance - 7 days ago

Datto Endpoint Backup for PC - Degraded Offsite Capabilities for Cloud Siris use1-dtc-server-143 - 8 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook